Last Updated: August 28, 2026
Welcome to Velosolee. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.
Throughout these Terms, the terms "Velosolee," "we," "us," and "our" refer to the operator of this website. The terms "you" and "your" refer to any visitor, customer, or user of our website.
By accessing our website or placing an order with us, you agree to these Terms. Please read them carefully before using our website or purchasing our products.
1. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or that you are using the website with the permission of a parent or legal guardian where required.
You may not use our website or products for any unlawful or unauthorized purpose.
You must not attempt to interfere with the security, operation, or functionality of our website.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, images, sizing information, pricing, and other information on our website.
However, colors and product appearance may vary slightly depending on screen settings, lighting, photography, and reasonable production variations.
Customers are responsible for reviewing product descriptions, available options, and sizing information before placing an order.
If we discover a material error in product information or pricing after an order has been submitted, we may contact you to provide available options before proceeding with the order.
3. Orders
When you place an order through Velosolee, you agree to provide current, complete, and accurate information, including your name, email address, billing information, and shipping address.
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
An order confirmation acknowledges that we have received your order. Orders remain subject to payment authorization, fraud prevention checks, product availability, and our ability to fulfill the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, obvious pricing errors, unavailable products, or inaccurate customer information.
If we cancel an order after payment has been successfully collected and no goods are provided, the applicable amount will be refunded to the original payment method.
4. Prices
Product prices are displayed on our website and may change from time to time.
The price applicable to your purchase is generally the price displayed at checkout when your order is submitted, except in cases of obvious technical or pricing errors.
Applicable shipping charges, taxes, or other charges, where required, will be displayed during checkout before you complete your purchase.
5. Payments
Available payment methods are displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.
Payments may be processed by third-party payment service providers. We do not ask customers to send complete credit or debit card information to us by email.
A payment may be declined or subject to additional verification by your bank, card issuer, payment provider, or our payment processing partners.
6. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at support@velosolee.com.
We will make reasonable efforts to accommodate eligible requests. However, orders may enter processing or production shortly after being placed, and changes or cancellations may no longer be possible after certain fulfillment stages have begun.
For additional information regarding order changes, cancellations, and applicable refunds, please review our Return & Refund Policy.
7. Processing and Shipping
Orders require processing before shipment.
Processing times and estimated delivery timeframes are described in our Shipping Policy.
Once an order has shipped, tracking information may be provided by email and may also be available through our Order Tracking page.
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise. Delivery may be affected by carrier operations, weather, customs procedures, holidays, incorrect address information, and other circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
8. Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping information, please contact us as soon as possible.
We will make reasonable efforts to update an address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has already been shipped.
Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
9. Order Tracking
When tracking information is available, customers can use the tracking details provided in their shipping confirmation or our Order Tracking page to monitor shipment progress.
Carrier tracking information may take approximately 1–3 business days after shipment to begin displaying updates.
Tracking systems are operated by third-party carriers, and temporary gaps between tracking updates may occur during transit.
10. Returns and Refunds
Returns, replacements, and refunds are handled according to our Return & Refund Policy.
If you receive an incorrect, damaged, or defective item, please contact support@velosolee.com and provide your order number, a description of the issue, and supporting photographs where appropriate.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear after it has been issued may vary depending on your bank, card issuer, or payment provider.
Nothing in these Terms is intended to limit any mandatory consumer rights available to you under applicable law.
11. Product Availability
Products and product options may be changed, updated, discontinued, or become unavailable without prior notice.
We may limit quantities where reasonably necessary.
If we are unable to fulfill an order after payment has been collected, we will contact you regarding an appropriate resolution, which may include cancellation and a refund for the unavailable item.
12. Intellectual Property
Unless otherwise stated, the content appearing on this website, including our website design, text, graphics, branding, and original materials, is owned by or lawfully used by Velosolee and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, sell, exploit, or commercially use protected website content without authorization from the applicable rights holder.
Third-party names, trademarks, artwork, or other intellectual property, where applicable, remain the property of their respective owners.
13. Prohibited Uses
You may not use our website:
- For unlawful or fraudulent purposes;
- To submit false or misleading information;
- To attempt unauthorized access to our systems;
- To introduce viruses, malicious code, or other harmful technology;
- To interfere with the operation or security of the website;
- To collect information about other users without authorization;
- To violate applicable intellectual property or privacy rights; or
- To engage in payment fraud, chargeback abuse, or other unauthorized transaction activity.
We may restrict access to our services when we reasonably believe these Terms have been violated.
14. Third-Party Services
Our website may use third-party services for functions such as payment processing, shipping, analytics, website infrastructure, and order tracking.
Certain third-party services may be governed by their own terms and privacy policies.
We are not responsible for the independent operation of third-party websites or services that we do not control.
15. Website Availability
We make reasonable efforts to maintain the availability and accuracy of our website.
However, we do not guarantee that the website will always operate without interruption or technical errors.
We may temporarily suspend or modify portions of the website for maintenance, security, updates, or other operational reasons.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Velosolee will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Your statutory consumer rights remain unaffected.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Velosolee harmless from claims, losses, or expenses resulting from your unlawful use of our website, violation of these Terms, or infringement of the rights of another person.
18. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy before using our website or submitting personal information.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or website functionality.
When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.
Changes will apply prospectively as required by applicable law.
20. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies displayed on our website, constitute the applicable terms governing your use of Velosolee and purchases made through our website.
22. Contact Us
If you have questions about these Terms of Service, your order, or our store policies, please contact us:
Velosolee
Email: support@velosolee.com
We aim to respond to customer inquiries within 1–2 business days.