Customer service – available for all of your questions
Support E-mail: Typical response time is 24 – 48 hours:
Address: 3512 Henritze Ave, Cleveland, OH 44109, United States
Email: support@velosolee.com
Please check our FAQ page and/or Terms of Service Page before contacting us in regard to general questions. If you have a product question, please see if the product description has the information before emailing us.
- For questions regarding our Shipping & Delivery, click Here.
- For questions regarding our Returns Policy, click Here.
- If you have a question about your receiving your tracking number, please be sure it has been 3-7 days after you’ve ordered as that is the general processing time.
- If you have https://velosolee.onshopbase.com/pages/return-and-refunda question about after-sale topics, please provide us with your order number.