We’re here to help.
If you have any questions about our products, sizing, orders, shipping, returns, refunds, or anything else related to your purchase, please feel free to contact the Velosolee customer support team.
Customer Support
Email: support@velosolee.com
Our customer support team is available to assist with:
- Product and sizing questions
- Order status and tracking
- Shipping and delivery questions
- Order changes or cancellations
- Returns and refunds
- Damaged, defective, or incorrect items
- Payment or checkout questions
- General inquiries
Response Time
We aim to respond to customer inquiries within 1–2 business days.
Please note that response times may be slightly longer during weekends, holidays, or periods of high demand.
Questions About an Existing Order
If you are contacting us about an order, please include the following information whenever possible:
- Your full name
- Order number
- Email address used to place the order
- A brief description of your question or issue
Providing these details will help us locate your order and assist you more efficiently.
Business Inquiries
For general business or partnership inquiries, please contact us at:
Email: support@velosolee.com
Important Information
Before placing an order, we encourage you to review our product descriptions, sizing information, shipping information, and store policies carefully.
For additional information regarding purchases made through our website, please refer to our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
Thank you for visiting Velosolee.
Velosolee Customer Support
support@velosolee.com
After You Submit Your Request
After submitting your request, you may receive a confirmation email at the email address provided.
Our customer support team will review your inquiry and aims to respond within 1–2 business days.
For order-related inquiries, please provide your order number and the email address used to place the order whenever possible. This will help us locate your order and assist you more efficiently.
If you are requesting an order change or cancellation, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but changes or cancellations may no longer be possible once processing or fulfillment has begun.