Last Updated: August 28, 2026
Thank you for shopping with Velosolee. This Shipping & Delivery Policy explains our order processing, shipping, tracking, and delivery procedures for purchases made through velosolee.com.
Please review this policy before placing your order.
1. Order Processing Time
Orders are typically processed within 2–5 business days after payment has been successfully confirmed.
Processing includes order verification, preparation, quality checks, packaging, and fulfillment before the package is transferred to the shipping carrier.
Business days are Monday through Friday, excluding public holidays.
During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.
2. Estimated Shipping Time
After processing is complete, estimated shipping time is generally:
United States: 7–15 business days
For destinations outside the United States, delivery times may vary depending on the destination country, carrier, and customs processing.
Please note that:
Processing time + Shipping time = Estimated total delivery time
For example, an order requiring 2–5 business days of processing followed by 7–15 business days of shipping may generally arrive within approximately 9–20 business days after the order is placed.
These timeframes are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
3. Shipping Costs
We currently offer free standard shipping on U.S. orders.
For international orders, available shipping options and any applicable shipping charges will be displayed during checkout before you complete your purchase.
4. Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order information carefully.
If you notice an error in your order or shipping address, contact us as soon as possible at:
We will make reasonable efforts to accommodate eligible changes before fulfillment begins.
5. Shipping Confirmation
Once your order has been shipped, we will send a shipping confirmation email to the email address associated with your order.
When available, the shipping confirmation will include your tracking information.
Please allow 1–3 business days after shipment for the carrier's tracking system to display or update tracking information.
6. How to Track Your Order
Once your order has been shipped, we will send a shipping confirmation email containing your tracking information.
You can check the latest available status of your shipment through our Order Tracking page by entering the tracking number provided in your shipping confirmation email.
Please allow 1–3 business days after shipment for the carrier's tracking system to display or update tracking information.
If you have not received your shipping confirmation email after your order has completed processing, please check your spam or junk folder or contact us at support@velosolee.com.
7. Tracking Information Has Not Updated
Tracking information may not update at every stage of transportation.
Packages can sometimes travel between carrier facilities for several days without receiving a new tracking scan. This does not necessarily mean that the package has stopped moving or has been lost.
If your tracking information has not updated for an extended period or your shipment has exceeded the estimated delivery timeframe, please contact us at support@velosolee.com.
8. Multiple Shipments
Depending on the products in your order and our fulfillment arrangements, items from the same order may occasionally be shipped separately.
If this occurs, you may receive more than one package and more than one tracking number.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.
9. Shipping Carriers
We work with shipping and logistics providers appropriate for the destination and order.
The carrier responsible for final delivery may differ depending on your location and the shipping network used for your order.
In some cases, an international logistics provider may transfer the package to a local carrier for final delivery.
10. International Shipping
Where international shipping is available, delivery times may vary depending on:
- Destination country;
- Local carrier operations;
- Customs clearance;
- Import procedures;
- Holidays;
- Weather conditions; and
- Other circumstances outside our reasonable control.
International customers are responsible for providing complete and accurate delivery information.
11. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Where such charges are not collected during checkout, they may be assessed by local customs authorities or the shipping carrier.
Customers are responsible for applicable import charges where required by local law unless otherwise stated during checkout.
Customs procedures may also affect estimated delivery times.
12. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Recipient name;
- Street address;
- Apartment, suite, or unit number, where applicable;
- City;
- State or province;
- Postal or ZIP code; and
- Country.
If you discover an error, contact support@velosolee.com as soon as possible.
We will make reasonable efforts to update your information before shipment, but we cannot guarantee that an address can be changed after fulfillment or shipping has begun.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before reshipment where permitted by applicable law.
13. Delivery Delays
While we make reasonable efforts to provide accurate delivery estimates, delays can occasionally occur.
Potential causes include:
- Carrier delays;
- Severe weather;
- Customs processing;
- Transportation disruptions;
- Public holidays;
- High seasonal shipping volumes;
- Incorrect or incomplete delivery information; or
- Other circumstances outside our reasonable control.
If your package is significantly delayed beyond the estimated delivery timeframe, please contact us so we can review the available tracking information and assist you.
14. Package Marked as Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please:
- Check your mailbox, porch, garage, and other safe delivery areas;
- Ask household members or neighbors whether they accepted the package;
- Check for notices left by the carrier; and
- Contact the carrier using your tracking number for additional delivery information.
If you are still unable to locate your package, contact us at support@velosolee.com with your order number and tracking information.
We will review the available shipment information and assist you with the appropriate next steps.
15. Lost or Damaged Packages
If you believe your package has been lost in transit or it arrives damaged, please contact us as soon as possible.
For damaged items, please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the item; and
- Photographs of the packaging where relevant.
We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.
16. Delivery Responsibility
We are responsible for fulfilling orders in accordance with the shipping information provided by the customer and for assisting with legitimate delivery issues.
Once a shipment is transferred to a carrier, certain aspects of transportation and delivery are handled by third-party logistics providers.
However, if you experience a problem with your shipment, please contact us rather than assuming you must resolve the matter alone with the carrier. We will review the available information and assist where reasonably possible.
17. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at support@velosolee.com.
Orders may enter processing or production shortly after being submitted. As a result, we cannot guarantee changes or cancellations after fulfillment has begun.
Please review our Return & Refund Policy for additional information regarding order changes and cancellations.
18. Contact Us
If you have questions regarding processing, shipping, tracking, or delivery, please contact:
Velosolee
Email: support@velosolee.com
When contacting us about an existing order, please include your order number and the email address used to place the order.
We aim to respond to customer inquiries within 1–2 business days.