Track Your Order

Want to know where your order is? Enter your tracking number below to view the latest available shipping and delivery updates.

Track Your Order

Please enter the tracking number provided in your shipping confirmation email.

 

Where Can I Find My Tracking Number?

Once your order has been shipped, we will send a shipping confirmation email to the email address you provided at checkout.

Your tracking number can be found in this email.

Please note that tracking information may not become available immediately after shipment. Allow 1–3 business days for the carrier's tracking system to display or update your shipment information.

Tracking Information Not Available Yet?

If your order was recently shipped, please allow 1–3 business days for tracking information to become active.

There may also be periods during transit when your package is moving between shipping facilities without receiving a new tracking scan. This does not necessarily mean that your shipment has been lost or stopped moving.

Having Trouble Tracking Your Order?

If your tracking information has not updated for an extended period, your shipment has exceeded the estimated delivery timeframe, or you need assistance with your order, please contact us:

Email: support@velosolee.com

When contacting us, please include your order number, tracking number (if available), and the email address used to place your order so we can assist you more efficiently.

We aim to respond to customer inquiries within 1–2 business days.

For additional information about processing and estimated delivery times, please review our Shipping & Delivery Policy.

Thank you for shopping with Velosolee.