Last Updated: August 28, 2026
Velosolee ("Velosolee," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit velosolee.com, place an order, contact customer support, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Velosolee, we may collect the following categories of information.
Information You Provide to Us
When you place an order, contact us, or otherwise use our services, you may provide information such as:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
- Products purchased
- Customer support communications
- Information you voluntarily provide when contacting us
Payment Information
When you make a purchase, payment information is processed through the payment methods and payment service providers available at checkout.
We generally do not directly store complete credit or debit card numbers. Payment providers may collect and process payment information according to their own privacy and security practices.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- Website interactions
- Cookie and similar technology information
This information may be used to operate our website, understand how visitors interact with it, maintain security, and improve our services.
2. How We Use Your Information
We may use personal information for legitimate business purposes, including to:
- Process and fulfill orders
- Process payments and refunds
- Send order confirmations
- Provide shipping and tracking information
- Communicate about purchases
- Provide customer support
- Respond to questions and requests
- Process eligible cancellations, returns, replacements, and refunds
- Detect and prevent fraud or unauthorized transactions
- Maintain website security
- Improve our website, products, and customer experience
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
- Enforce our Terms of Service and other store policies
Where required by applicable law, we rely on an appropriate legal basis for processing personal information.
3. Order Fulfillment and Shipping
To process and deliver an order, we may provide necessary customer information to service providers involved in order fulfillment and delivery.
This information may include your:
- Name
- Shipping address
- Telephone number
- Email address
- Order details
We provide service providers with information reasonably necessary to perform the relevant service.
4. Payment Processing
Payments are processed through third-party payment service providers available through our checkout.
These providers may collect information necessary to authorize and process transactions, prevent fraud, process refunds, and comply with applicable financial regulations.
Their handling of personal information may also be governed by their respective privacy policies.
5. How We Disclose Personal Information
We do not disclose personal information indiscriminately.
However, we may disclose information where reasonably necessary to operate our business, including to:
- Payment processors
- Order fulfillment providers
- Shipping and delivery carriers
- Website hosting and e-commerce service providers
- Customer support providers
- Analytics and technology providers
- Fraud prevention and security providers
- Professional advisers where appropriate
- Government authorities or other parties when required by applicable law
We may also disclose information where necessary to protect our rights, customers, website, or business from fraud, misuse, security threats, or unlawful activity.
6. Advertising and Analytics
We may use analytics, advertising, or measurement technologies to understand website performance, measure marketing effectiveness, and improve our services.
Depending on the services enabled on our website, these technologies may collect information about your device, browser, website interactions, and how you arrived at our website.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You may also have choices regarding certain advertising or tracking technologies through your browser settings, cookie controls, or other tools made available on our website.
7. Cookies and Similar Technologies
Velosolee and our service providers may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain preferences
- Maintain shopping cart functionality
- Support checkout
- Maintain website security
- Analyze website traffic and performance
- Understand customer interactions
- Measure advertising effectiveness, where applicable
Some cookies are necessary for the website to operate, while others may be used for analytics, personalization, or advertising.
Where required, you may be provided with options to manage non-essential cookies.
8. Email Communications
We may use your email address to send transactional communications related to your purchase, including:
- Order confirmations
- Shipping notifications
- Tracking information
- Customer service responses
- Important updates concerning your order
If you separately consent to receive marketing communications, we may also send promotional messages.
Where required by applicable law, marketing emails will include a method to unsubscribe.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages regarding an existing order.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and compliance with legal obligations.
Retention periods may vary depending on the type of information and applicable legal or operational requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
10. Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account information, devices, and communications.
11. International Data Processing
Velosolee may use service providers located in different countries.
As a result, personal information may be processed or stored outside the country or region in which you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
12. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information.
These may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request information about how your information is used
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Request a portable copy of certain information, where applicable
These rights are subject to applicable legal exceptions and verification requirements.
To submit a privacy request, please contact us at support@velosolee.com.
We may need to verify your identity before completing certain requests.
13. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on your jurisdiction and whether the relevant law applies to our business, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses or disclosures of personal information.
If you wish to exercise an applicable privacy right, please contact us at support@velosolee.com.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
14. Children's Privacy
Our website and products are not directed to children under the age required to provide valid consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact support@velosolee.com so we can review the matter.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites that we do not control.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
16. Business Transfers
If Velosolee or its business operations are involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.
17. Legal Requirements
We may preserve or disclose personal information when reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from government authorities
- Enforce our agreements and policies
- Detect or investigate fraud or security incidents
- Protect the rights, property, or safety of Velosolee, our customers, or others
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers, or applicable legal requirements.
When we make changes, we will post the updated Privacy Policy on this page and revise the Last Updated date above.
We encourage you to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
Velosolee
Email: support@velosolee.com
We aim to respond to customer inquiries within 1–2 business days.